At Coquette Beauty LLC, we are committed to providing excellent customer service and
ensuring that our clients are satisfied with the services and products they receive. This Refunds
and Returns Policy outlines the conditions, timeframes, and processes for returning products,
canceling packages, and requesting refunds. We aim to make this process fair and transparent
for both our customers and our business.
1. Services Refund and Cancellation Policy
Due to the nature of services rendered at Coquette Beauty LLC, refunds are limited to the
following conditions:
a. Service Cancellations
• Cancellations by Clients: If you need to cancel your appointment, please notify us
at least 24 hours before your scheduled service time. Cancellations made with less than 24
hours’ notice may incur a cancellation fee of 50% of the total service cost.
• No-Shows: Failure to attend your appointment without prior notice will result in a
charge for the full cost of the service. Repeated no-shows may result in refusal of future
bookings.
• Cancellations by Us: In the rare case that we need to cancel or reschedule your
appointment, you will be offered the option to reschedule or receive a full refund for any pre-paid
services.
b. Service Refunds
Refunds for completed services are not available unless there is a valid and verifiable issue with
the service provided. If you are dissatisfied with a service, please contact us within 48 hours at
Coquettebeu@gmail.com, and we will address the issue. We may offer a complimentary
follow-up service to correct the issue, but cash refunds are not typically provided for services
already rendered.
2. Product Returns and Refunds
a. Product Return Conditions
We may offer products for sale on our website or in our salon, including skincare and beauty
products. We accept returns on unopened, unused products in their original packaging under
the following conditions:
• The product must be returned within 14 days of the purchase date.
• The product must be unused, unopened, and in the same condition as when it
was sold.
• A receipt or proof of purchase is required for all returns.
b. Non-Returnable Products
• Opened or Used Products: We do not accept returns on any product that has
been opened, used, or tampered with for hygiene and safety reasons.
• Gift Cards: All gift card purchases are final and cannot be refunded or returned.
• Packages: Prepaid service packages (such as facial or lash extension packages)
are non-refundable but may be transferable or exchanged for other services at our discretion.
3. Gift Cards and Prepaid Services
• Gift Cards: All gift card purchases are final. Gift cards are non-refundable and
cannot be redeemed for cash. They are valid for one year from the purchase date and may be
used for any services at Coquette Beauty LLC.
• Prepaid Packages: Prepaid service packages are non-refundable once
purchased. If you wish to cancel a package after purchasing, you may transfer the remaining
balance of services to another individual or request to exchange it for other services of
equivalent value.
4. Initiating a Return or Refund
To initiate a return or refund request for products, gift cards, or services, please follow these
steps:
1. Contact Us: Email us at Coquettebeu@gmail.com with your name, contact
information, proof of purchase, and a detailed explanation of your return or refund request.
Please include any relevant details about the product or service.
2. Wait for Confirmation: We will review your request and respond within 2-3
business days. If your return or refund is approved, we will provide instructions on how to
proceed.
3. Returning Products: If returning a product, you will be responsible for any
shipping costs involved unless the return is due to a defect or error on our part. Please ensure
that the product is securely packaged and returned in its original condition.
5. Refund Processing
• Refund Method: Approved refunds will be issued via the original payment method
used at the time of purchase. Refunds cannot be made in cash unless the original payment was
made in cash.
• Refund Timeframe: Refunds may take 5-10 business days to process, depending
on your bank or credit card company.
6. Exchanges
We do not offer direct exchanges for products. If you wish to return a product, you may do so
under the conditions outlined above and place a new order for the desired product.
7. Fees and Costs
• Shipping Fees: Customers are responsible for paying shipping costs for product
returns unless the return is due to an error or defective product.
• Restocking Fees: We do not charge restocking fees for returned products.
• Cancellation Fees: A cancellation fee of 50% of the total service cost applies for
cancellations made less than 24 hours in advance of your appointment.
8. Customer Support
If you have any questions or concerns about our Refunds and Returns Policy, or if you would
like to initiate a return or refund, please contact us at:
• Coquette Beauty LLC
• Address: 9001 Wayne Rd Suite 1, Livonia, MI 48150
• Email: Coquettebeu@gmail.com
We are committed to resolving any issues you may have with our services or products and will
work to find a fair and satisfactory solution.
By purchasing products or services from Coquettebeautyusa.com, you agree to the terms
outlined in this Refunds and Returns Policy.